Solving Problems the KALM Way

Effective problem solvers make it look so easy, they seem to be born with a natural knack of finding and implementing the best solution.  However, the truth is that problem solving is a skill that can be learned.

Solving problems the “KALM” way teaches a systematic approach to solving problems. Learners who complete the program will feel more confident in their approach to real-life problems with a structured and methodical process from which to work. 

Furthermore, the course uses a holistic view of what is required to make one a truly effective problem solver by examining the importance of one’s own attitude and emotional intelligence.

The course is interspersed with practical examples and exercises to test the learner’s understanding of the concepts.

A final problem-solving exercise takes learners through the various stages and steps of the problem-solving cycle.  On completion of the exercise the learner should be able to implement an action plan within the organisation.

This course is aligned to Unit Standard 114952. NQF Level 3 with 2 credits.

Target market

The publication is aimed at any person who:

  • Needs techniques to identify problems correctly 
  • Needs techniques to address problems in a more systematic way 
  • Has difficulty identifying the root cause of a problem 
  • Needs to find alternate solutions quickly
  • Seeks ways to think more laterally
  • Is faced with making decisions on a regular basis
  • Needs a methodical approach to decision making
  • Is open to learning a bit more about themselves in order to address problems more effectively. 
Publication includes

  • More than 25 interactive exercises 
  • Quiz at the end of each module
  • Practical examples of the concepts discussed
  • Self-evaluation questionnaires: Emotional Maturity; Attitude Review
  • Printable templates for: 
    • Root cause analysis
    • Decision rating table 
    • Problem analysis worksheet
    • Action plan
Publication Content

Module 1: Knowledge - The key to problem solving

  • The link between knowledge and problem solving
  • How to gain more knowledge
  • What is a challenge?
  • What is a problem?
  • Six steps to problem solving

Module 2: Attitude

  • What is attitude?
  • How attitude affects your results.

Module 3: Lateral Thinking Skills

  • What is lateral thinking?
  • What is creativity?
  • Vertical thinking vs lateral thinking
  • ‘Six Thinking Hats’ problem-solving technique 

Module 4: Maturity/Emotional Intelligence

  • What is emotional maturity?
  • The link between maturity and problems
  • Characteristics of negative emotions
  • Dealing with negative emotions

Module 5: Find and Solve a Problem: 

  • A practical application of concepts taught with guidelines on how to choose a workable problem.
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